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TERMS OF SERVICE

Terms of Service

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1. Acceptance of Terms

By accessing or purchasing from WINDBIRD (“we,” “us,” “our”) through this website (windbird.co), you agree to the following Terms of Service (“Terms”), along with our Privacy Policy, Shipping Info, and Returns Policy. If you do not agree, please do not use our site or services.

2. Interpretation

In these Terms:

  • “You” refers to the customer or user of the website.

  • “We/Us/Our” refers to the business operating this site.

  • “Parties” refers collectively to both you and us.

3. Use of Cookies

We use cookies to optimize your browsing experience. By continuing to use this site, you consent to their use as outlined in our Privacy Policy.

4. Intellectual Property

All site content—including designs, images, graphics, and written material—is owned by us. It may not be copied, republished, or reused without written permission.

5. User Content

This site does not currently host public forums, product reviews, or comment sections. Any unsolicited submissions become our property unless otherwise agreed in writing.

6. External Links

Some external organizations may link to our content without prior approval. Others may request to do so by contacting us directly.

7. iFrames

You may not frame or embed this website within another site without our written consent.

8. Content Accuracy

While we strive to keep our content accurate and up to date, we make no guarantees regarding completeness, reliability, or availability. We are not liable for any reliance placed on site information.

9. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any loss or damage resulting from the use of our site, products, or services—except where legally prohibited, such as in cases of personal injury or fraud.

10. Orders

  • All products are made-to-order and produced specifically for each purchase.

  • Once an order is placed, it is considered final and enters processing immediately.

  • Changes or cancellations may not be possible after confirmation.

11. Pricing & Payment

  • All prices are listed in AUD and include applicable GST.

  • Secure payment options are provided at checkout. Orders are only processed upon successful payment.

12. Shipping

  • Shipping costs are included in the product price.

  • Estimated delivery times vary by region and are outlined on our Shipping Info page.

  • You’ll receive tracking information once your order has been dispatched.

13. Returns & Refunds

  • Due to the custom-made nature of our products, we do not accept returns or exchanges.

  • If your order arrives damaged, defective, or incorrect, please contact us within 30 days of receiving it.

  • We’ll review your claim and offer a replacement or refund as appropriate.

14. Modifications to Terms

We may update these Terms from time to time. Updates take effect upon being posted to this page. Your continued use of the site means you accept the revised Terms.

15. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes not resolved through direct contact will be handled by the appropriate courts in NSW.

16. Australian Consumer Law (ACL) clause

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

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